Junior Support Developer

Are you a tech enthusiast with a passion for data and coding? We’re excited to offer an opportunity for a motivated Junior Technical Support Analyst to join our dynamic 3rd Line Technical Support team. If you have a keen interest in MS SQL and enjoy solving technical problems, this role could be perfect for you. You will work with our leading HR software solutions, including IRIS Cascade Enterprise and Staffology HR Professional.

What will you be doing?

Assist with Technical Challenges: Help resolve technical issues involving MS SQL, including basic data fixes, updates, deletions, and joins.Collaborate for Solutions: Work alongside the Tech Lead, development team, and Product team to support and resolve issues.Support the Team: Provide assistance and technical guidance to lower levels of the service desk.Handle Escalations: Assist in managing escalated issues, communicate with other teams, and help resolve blockers.Customer Communication: Update customers and managers about the progress of issues and ensure timely resolutions.Team Participation: Represent the team in meetings and contribute to discussions as needed.

What are we looking for?

Technical Skills: Hands-on experience with MS SQL, including basic coding for data fixes, updates, deletions, and joins. Some familiarity with C#, .NetCore, and JavaScript is a plus.Problem-Solving: Ability to troubleshoot and investigate technical issues.Learning Attitude: Willingness to learn and adapt to new technologies and processes.Service Desk Knowledge: Basic understanding of service desk processes and a desire to grow in this area.Team Player: Enthusiasm for working with others and contributing to team goals.

Why Join Us?

Impact: Play a vital role in solving technical issues and improving our software.Growth: Gain valuable experience in a supportive environment that encourages professional development.Culture: Be part of a team that values communication, teamwork, and a positive work environment.

Apply Now! Bring your technical skills and enthusiasm for problem-solving to a role where you can make a real difference. Don’t miss this chance to kickstart your career and contribute to our success!

Please Note: Due to high demand, we encourage you to apply as soon as possible.

Key Skills

• .NET Core
• C#
• REST APIs
• JavaScript