ServiceNow SOMT Developer

Job Title: ServiceNow SOMT Developer - Telecommunications Sales & Order ManagementLocation: [Ridgeland, MS, Nashville, TN, Birmingham, AL or Remote]Job Type: Contract To HireW2: $50 No C2C

Job Overview:

We are seeking a highly skilled ServiceNow SOMT (Sales and Order Management for Telecommunications) Developer with over 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Catalog Modeling, Workflow development, Jeopardy Management, and OLA/SLA configuration within the telecommunications industry. This role is critical in designing, developing, and optimizing the sales and order management process, ensuring operational efficiency, and enhancing customer experience.

Key Responsibilities:Design, develop, and maintain ServiceNow SOMT solutions for sales and order management within the telecommunications sector.Implement and manage Catalog Modeling and Workflows to streamline processes for telecommunications services.Lead the development of Jeopardy Management modules to proactively identify, track, and resolve order fulfillment risks.Configure and maintain Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) to ensure high standards of service delivery.Collaborate with cross-functional teams to design API or other integrated solutions and support business processes related to order management from tertiary systems.Troubleshoot and resolve technical issues, ensuring system stability and performance.Stay up to date with ServiceNow upgrades, new features, and industry best practices to continuously improve system functionality.Provide mentorship and guidance to junior developers as needed.Required Qualifications:5+ years of experience in ServiceNow development, specifically in the telecommunications sector.Strong experience with Catalog Modeling, Workflow development, Jeopardy Management, and OLA/SLA configuration.Deep understanding of the telecommunications sales and order management processes.Proven ability to troubleshoot and resolve complex system issues.Excellent communication and collaboration skills to work effectively with stakeholders and teams.Strong experience writing and debugging Javascript for Business Rules, Script Includes, and Client ScriptsStrong experience managing and maintaining Update Sets with best practices to properly migrate changes through the development lifecycleStrong experience and knowledge of the CSDM concepts that support SOMT Catalog design.Preferred Qualifications:ServiceNow certification(s) in ServiceNow Application Developer or relevant specializations.Experience with the Field Services Management module.Experience with other ServiceNow modules, such as Incident, Problem, and Change Management.Familiarity with agile development methodologies.

Key Skills

• Backend
• JavaScript