React Developer

Job descriptionSoftware Engineer - Support and Development (Latin America) Javascript and fluent in English

As an integral part of our customer-focused engineering team, we're seeking a Software Engineer for a support role, someone who loves reverse engineering, isn't afraid to 'get under the hood', and possesses an insatiable curiosity for how things work and how to improve them.

Our company provides developer friendly live video SDKs that allows you to easily add 1:1 calls, group calls and webinars right within your platform. Our low code approach and user friendly documentation means you are ready to go live with less lines of code.

We also offer plugins that allow developers to add real time applications like whiteboard, youtube player and AI applications such as background changer and live audio transcription with a couple of lines of code.About the role:

What you'll do:Work directly with customers to resolve technical issues while delivering extraordinary customer service.Identify, diagnose, and solve complex software and hardware issues in collaboration with product development and engineering teams.Apply your knowledge of reverse engineering to unravel problems, identify bugs, and propose effective solutions.Continuously enhance and improve our products and services by contributing to root cause analysis and long-term solutions.Create and improve documentation for internal and customer-facing knowledge bases.Communicate technical information to non-technical staff in a way that is easy to understand.

Who you are:Software Engineer well versed with Javascript, Golang can also work.You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.You have excellent analytical and problem-solving skills, and can communicate your ideas.Knowledge of programming languages, databases, operating systems, and networking.A degree in Computer Science or a similar area are bonuses.

With more global customers → more support cross timezone is required.Product is SDK → Involving websocket.Web dev with 30% support on support.Some tickets require lot of debugging so we need smart engineers with an eye for mistakes.

Technical Skills:SDE 2ish kind of role - DeveloperDebugging skills → imp.Javascript is mustSmart personFrontend experience is okay (or willing to learn)HyreSnap Interview →Web dev questionsJavascript performance, garbage collection, memory leaks.Basic React questions → Use memo, virtual DOM.Networking → DNS, HTTPS, websockets etc.Screening questions to ask:

Soft Skills:English communication: Basic conversational. (Mostly text based tickets.)

Years of Experience: 2+ years.

Work Days/ Timings: Standard, 5 days a week, 8 hours per day [2:30pm to 6:30pm available on call, rest of the work schedule is flexible]Work Mode: RemoteWork Location: US/Latin America Timezone.Holidays/Leave Policy: US holidays + 15 earned leaves or negotiable(Payment in US dollars is fine. Contract based role.)Expected Date of Joining/Notice Period: SeptemberInterview Process:Technical Interview1 tech round, 1/2 HR/Culture round.

IndustrySoftware DevelopmentEmployment TypeFull-time

Key Skills

• React
• JavaScript